Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Luton | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Luton is a GPhC registered online pharmacy weight loss clinic serving patients in Luton and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights.

1. Who We Are

We are Pharmacy Weight Loss Luton, a registered online pharmacy operating under GPhC No. 9012511. We act as the Data Controller for all personal information collected through our website and services. Any queries regarding this policy can be directed to us using the contact details at the end of this document.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information provided during consultations
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and deliver approved medications, with delivery typically within 1 working day of pharmacist approval
To communicate with you regarding your orders, consultations, or follow-up care
To maintain accurate clinical and dispensing records as required by law and GPhC standards
To process payments securely
To comply with our legal and regulatory obligations as a registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare services. For special category health data, we rely on Article 9(2)(h) of UK GDPR, which permits processing for the purposes of healthcare treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use the following types:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand visitor behaviour so we can improve our service
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Delivery and courier services to fulfil your medication order
Secure payment processors to handle transactions
IT and website hosting providers who support our operations
Regulatory bodies such as the GPhC, NHS, or other authorities where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years for adult patients. After this period, data is securely deleted or anonymised. Payment data is retained only for as long as required for legal and accounting purposes.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. These include the right to access the information we hold about you, the right to request corrections if your data is inaccurate, and the right to request deletion of your data where it is no longer necessary. You may also request that we restrict how we process your data or object to certain types of processing. Where processing is based on your consent, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

8. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All health and payment data is transmitted using secure encryption protocols.

9. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your data has been handled, please contact us:

Pharmacy Weight Loss Luton
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.